KNVEX — PRIVACY POLICY
This Privacy Policy explains how KNVEX ("KNVEX", "we", "us", "our") collects, uses, stores, shares, protects, and otherwise processes information when you use the KNVEX mobile application, the website knvex.com, and any related features, content, or services (collectively, the "Platform").
By using the Platform, creating an account, submitting a listing, uploading content, or otherwise interacting with KNVEX, you acknowledge that you have read and understood this Privacy Policy.
If any part of this Privacy Policy is inconsistent with applicable law, then the applicable law will prevail to the extent required.
1. WHO WE ARE
KNVEX is a digital marketplace and discovery platform that helps users list, discover, contact, rent, hire, advertise, or otherwise connect regarding permitted equipment, machinery, tools, services, and related items.
KNVEX acts as a platform for users to interact with one another. Unless specifically stated otherwise, KNVEX does not own, manufacture, inspect, test, verify, guarantee, or control the user-generated listings posted on the Platform.
2. SCOPE OF THIS POLICY
This Privacy Policy applies to information collected through:
- the KNVEX mobile application;
- knvex.com;
- user registration and login;
- listings, photos, videos, messages, and uploads;
- search and location-based features;
- customer support and grievance communications;
- advertising and analytics tools;
- cookies, local storage, and similar technologies; and
- other services operated by or on behalf of KNVEX.
This Policy does not apply to third-party websites, apps, or services that may be linked from the Platform. Those services may have their own privacy policies.
3. TYPES OF INFORMATION WE COLLECT
Depending on how you use KNVEX, we may collect the following categories of information.
3.1 Account Information
We may collect:
- name; mobile number; email address;
- password or login credential;
- profile details; account preferences; and
- any information you provide while creating or maintaining your account.
3.2 Listing and User Content
We may collect information you choose to submit, such as:
- listing title; category; description;
- equipment or service details; price; availability;
- photographs; videos; contact details;
- village, town, city, district, locality, or area information;
- map/location details;
- documents or other files you upload for listing purposes; and
- messages or enquiries you send through the Platform.
3.3 Device and Technical Information
We may automatically collect or generate technical information such as:
- IP address; device model; operating system and version;
- browser type; app version; language and region;
- device identifiers; advertising identifiers where applicable;
- crash logs; diagnostic information; performance data;
- network information; and usage logs.
3.4 Location Information
We may collect:
- precise location; approximate location;
- locality information; map-based location;
- search area preferences; and other geolocation data you provide.
3.5 Cookies and Similar Technologies
We may collect information through cookies, local storage, session storage, pixels, SDKs, tags, and similar technologies.
3.6 Support and Communications
We collect information when you contact support, submit a complaint, request deletion, or communicate with us in any way.
4. CAMERA ACCESS
KNVEX may request camera permission on your device.
Purpose of Camera Access
- take photos or videos directly from the app;
- create or update listings; let you capture media for your profile or listing;
- support other user-initiated features that require the camera.
How We Use Camera Access
- KNVEX accesses the camera only when you actively use a feature that requires camera input.
- KNVEX does not intend to run the camera in the background for ordinary browsing.
- If you deny camera permission, some features may not work properly.
5. PHOTOS, VIDEOS, FILES, AND STORAGE ACCESS
KNVEX may request access to your photos, videos, or files where needed for listing uploads.
Purpose of Media/File Access
- select and upload photographs or videos; attach files relevant to a listing;
- edit or replace uploaded media; and support user actions that require file selection.
Scope of Access
- KNVEX uses this access only to process the specific files or media you choose to upload.
- KNVEX does not intentionally scan your entire gallery or unrelated personal files.
- If you deny this permission, upload features may be limited or unavailable.
6. LOCATION ACCESS
Purpose of Location Access
- show nearby listings; calculate approximate distance;
- improve search relevance; sort or rank local results;
- help users find equipment or services in a selected area.
Scope of Location Access
KNVEX may use precise or approximate location depending on the feature and your settings. If location access is disabled, some location-dependent features may not work correctly.
7. HOW WE USE INFORMATION
- creating and managing user accounts;
- enabling listings and profile features;
- helping users search and discover;
- supporting marketplace functionality;
- maintaining security and preventing abuse;
- troubleshooting and debugging;
- improving the Platform;
- providing customer support;
- complying with legal directions;
- showing advertisements where applicable.
8. LEGAL BASES, NOTICE, AND CONSENT
Where required by applicable law, KNVEX will process personal data only after providing the required notice and obtaining valid consent. Consent will be specific, informed, clear, and capable of being withdrawn.
9. GOOGLE ADMOB AND THIRD-PARTY ADVERTISING
KNVEX may use Google AdMob to display advertisements on the Platform.
What May Be Collected or Used for Ads
- advertising identifiers; device information; IP address;
- app interactions; page or screen views; approximate location;
- ad impressions and clicks.
Why Ads Are Used
Ads are shown for monetization, ad measurement, reporting, fraud prevention, and personalized or non-personalized ad delivery.
Your Ad Controls
Depending on your device, you may manage ad personalization through device settings, Google ad settings, or choices shown inside the Platform.
10. COOKIES AND LOCAL STORAGE
knvex.com may use cookies and similar technologies to keep you signed in, remember preferences, perform analytics, and support security.
11. SHARING OF INFORMATION
- 11.1 Service Providers: Third parties that help us with cloud hosting, analytics, and security.
- 11.2 Other Users: Information in public listings is visible to other users.
- 11.3 Legal Authorities: We share info where required by law or government direction.
- 11.4 Business Transfers: Info may be transferred during a merger or acquisition.
12. PUBLIC LISTINGS
If you choose to post a listing publicly, title, description, photos, location, and contact details will be visible to others. Please do not publish sensitive personal information in public listings.
13. DATA RETENTION
We retain personal data only for as long as reasonably necessary for operational, security, legal compliance, and business purposes.
14. DATA SECURITY
KNVEX uses reasonable technical safeguards to protect personal data. However, no system is fully secure.
15. YOUR RIGHTS
Subject to applicable law, you may have the right to access, correct, update, or request deletion of your personal data.
16. WITHDRAWAL OF CONSENT
You may withdraw consent using the method provided by the Platform. This will not affect prior lawful processing.
17. DEVICE PERMISSIONS MANAGEMENT
You may manage or revoke permissions through your device settings (e.g., Settings → Apps → KNVEX → Permissions).
18. CHILDREN'S PRIVACY
KNVEX is not intended for use by children. We do not knowingly collect personal data from children.
19. THIRD-PARTY SERVICES
The Platform may contain links to third-party services. KNVEX is not responsible for their independent privacy practices.
20. CROSS-BORDER PROCESSING
Your information may be processed or stored outside India, subject to applicable law.
21. USER RESPONSIBILITY
You agree not to upload false, defamatory, or harmful content. You are responsible for the accuracy of your submitted information.
22. COMPLAINTS AND GRIEVANCE REDRESSAL
If you have a privacy-related concern or request, contact our designated Grievance Officer:
Grievance Officer
Shivnarayana
Designation
Grievance & Compliance Officer
Official Email
contactknvex.com519@gmail.com
Official Address
Ambikapur, District Surajpur, Chhattisgarh, India
We will review and respond within the time period required by law — acknowledgement within 24 hours, resolution within 15 days.
23. CHANGES TO THIS PRIVACY POLICY
We may update this Privacy Policy from time to time. When updated, we will modify the "Last Updated" date at the top of this page.
24. CONTACT US
Platform: KNVEX
Website: knvex.com
Email: contactknvex.com519@gmail.com
Address: Ambikapur, District Surajpur, Chhattisgarh, India
IMPORTANT NOTE
This Privacy Policy should be read together with the KNVEX Terms & Conditions, Cookies & Similar Technologies Policy, and Disclaimer. These documents together govern your use of the KNVEX Platform.